Order Confirmation and Payment Terms

The order shall be considered confirmed upon the Customer’s written approval. Upon approval and commencement of the work, 40% of the total order value will be invoiced.

A further 40% of the total order value will be invoiced once the order has been completed and is ready for delivery.

The remaining 20% of the total order value will be invoiced following delivery, successful testing, and the Customer’s final approval.

The total order value stated in the order confirmation is fixed and non-negotiable upon the Customer’s approval of the order, unless both parties agree in writing to changes in the scope of the project.

Agreed delivery dates shall be observed and fulfilled in accordance with the agreement between the parties. However, Upita shall not be held liable for delays or failure to meet delivery deadlines resulting from circumstances beyond Upita’s reasonable control, including but not limited to force majeure events, governmental actions, supplier failures, transportation disruptions, natural disasters, labor disputes, war, pandemics, cyberattacks, or other unforeseen events.

In the event of force majeure, the affected obligations shall be suspended for the duration of the force majeure event, without giving rise to any liability or compensation obligations on the part of Upita.